Refund and Returns Policy

Refund and Returns Policy

Posted on by xiaomai

Store: Guangzhou Baiyun Oula Accessories Business Store

We want you to be completely satisfied with your purchase from EthnoBrocade. Please read our policy carefully to understand your options.

Return Eligibility

You have 30 days from the receipt of your item to request a return.

To be eligible, items must be unused, undamaged, and in their original packaging with all tags attached.

Proof of purchase or order number is required for all returns.

Non-Returnable Items
For health and safety reasons, we cannot accept returns of:

  • Items classified as intimate or sanitary goods
  • Gift cards
  • Digital downloads or software products
  • Personal care items (unless defective)
  • Custom-made or personalized products

Partial Refunds
We may issue partial refunds in these situations:

  • Item shows signs of use or wear
  • Original packaging is damaged or missing
  • Item is returned after 30 days but within 45 days
  • Parts or accessories are missing

Refund Process

  • Contact us first at CustomerCare@ladybag.shop to initiate your return
  • We will provide return instructions and a return authorization number
  • Once we receive and inspect your return, we will notify you of approval status
  • Approved refunds will be processed to your original payment method within 7-10 business days

Shipping & Handling

  • Customer is responsible for return shipping costs
  • Original shipping fees are non-refundable
  • For defective or incorrect items, we will provide a prepaid return label
  • We recommend using a trackable shipping method as we cannot guarantee receipt of untracked returns

Exchanges
We only exchange items that are defective or damaged during shipping. Contact us within 7 days of delivery for exchange requests.

Sale Items
Sale items and clearance merchandise are final sale and cannot be returned or exchanged.

Gift Returns

  • Gift recipients will receive store credit for the item’s current value
  • Store credit will be issued after the return is processed
  • Original shipping costs are not refunded

Need Help?
Contact our customer care team at CustomerCare@ethnobrocade.shop for:

  • Return authorization
  • Questions about our policy
  • Assistance with damaged or defective items
  • Exchange requests

We aim to process all returns within 5 business days.

– Guangzhou Baiyun Oula Accessories Business Store

xiaomai